Troubleshooting Operations Manager 2007 Computer and Device Management Wizard

• Check if all Operations Manager servers are running in RMS and all Management Servers
• check the communication between all Operations Manager servers
• check if you have firewall between Management server and the target machine
• check if the agent is installed "MOM 2005 agent or OpsMgr 2007 agent"check if the discovery account is locked out , and has administrative rights on the tareget server or workstation
• check if SQL Service Broker is or has been disabled by useing the following SQL query

SELECT is_broker_enabled FROM sys.databases WHERE name = 'OperationsManager'

if the value 0 , enable SQL Service Broker by stop the SDK, Config, and Health Services on the RMS, the Heath Service on any secondary management server, the execute the following statement:
ALTER DATABASE OperationsManager SET ENABLE_BROKER

If all the above was checked, do the following steps:

• Run the discovery with different accounts
• Restart All Operations manager service on RMS and management servers
• Restarted the RMS Server and other management servers
• Restarted the Database Server
• Put the RMS Server into maintenance mode, and then removing it from maintenance mode

thanks to Mike Baiano and Cameron Fuller